Shipping policy

Where we deliver

On us.novfort.com we deliver anywhere in the United States, including Alaska and Hawaii.

What it costs

• Free on orders of $100 or more.
• $10 flat on orders under $100, such as a few spare tiles.
• Sample pack: shipping is included in the $29.

Prices are in US dollars. No sales tax is added at checkout, and we pay the import duty, so there is nothing more to pay when your order arrives. The shipping cost is shown at checkout before you pay.

When it arrives

Your order arrives in 30–35 days from the day you order. Our tiles travel by sea, straight from the factory to the US. You can cancel for a full refund until your order ships (see our Refund policy).

Sample packs ship by air and arrive within 10 business days of your order. Shipping is included in the $29.

We email you when your order ships, with tracking where the carrier provides it.

Damaged in transit

Please check your boxes when they arrive. If anything is damaged, email contact@novfort.com with photos and your order number, within 7 days if you can, and we'll replace it at no cost to you.

Contact

Email contact@novfort.com or WhatsApp +86 133 0661 6958.
NovFort Limited, a company incorporated in Hong Kong (company no. 81276802), Rm S045, 2/F The Capital, 61–65 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong.